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Refund Policy

It is your responsibility at the time of booking to ensure that you the client(s) are able to attend the event at the date and time specified. LGN cannot offer a refund or transfer your ticket(s) to another event if you the client(s) are unable to attend. All events we book are paid for in advance and LGN are fully liable for these costs. All payments are non-refundable and non-transferable.

Deposit payment options (where offered) will reserve your place(s) in the event and the balance must be paid 4 weeks prior to the event date, or the date specified on your invoice from LGN. We will not send reminders, it is the responsibility of the client(s) to ensure payment of the balance funds due. If the balance payment is not received by the due date, LGN reserves the right to resell the ticket(s) and retain any deposit(s) paid in full.

If the ticket(s) are paid in full, we are unable to re-sell the ticket(s) on the LGN website, however if you the client(s) have paid the full event ticket price you the client(s) are permitted to transfer the ticket(s) to a third party as long as you the client(s) provide LGN with their full details. We offer you the client(s) the chance to advertise your ticket for sale on the LGN Facebook page. However, all tickets must be offered at face value for the ticket price and they are strictly not to be sold on any other advertising site as doing so will be in breach of these terms and conditions and will render the ticket void. LGN accepts no liability for any third party transactions made and will not enter into any correspondence with either party. The third party agrees that upon providing their details and/or acceptance of the ticket and/or arrival at the event that they have accepted all LGN terms and conditions in full.